At ShopMerchZone, we strive to provide high-quality merchandise that meets your expectations. However, if you are not satisfied with your purchase, please read our Return & Refund Policy carefully before proceeding with a return.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • The return request must be initiated within [X] days from the delivery date.
  • The item must not be a sale item (❗SALE ITEMS ARE NON-REFUNDABLE – NO EXCEPTIONS.)
  • Customized or personalized items cannot be returned or exchanged.
  • Items that are damaged due to misuse, improper handling, or negligence are not eligible for returns.

2. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and reason for the return.
  2. Approval: If your return is approved, we will provide you with the return instructions.
  3. Shipping the Item: You must cover the return shipping costs, and we recommend using a trackable shipping service.

⚠️ Customers are responsible for all return shipping fees. We do not provide prepaid return labels.

3. Refunds

Once we receive and inspect your returned item:

  • If approved, a refund will be issued to your original payment method within [X] business days.
  • Shipping fees are non-refundable.
  • If the item is not in its original condition, a partial refund or no refund may be issued.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at [email protected] within [X] days of delivery.

5. Sale Items – ❗NO RETURNS OR REFUNDS

All sale items are FINAL SALE and cannot be returned or refunded. Please double-check your order before completing your purchase.

6. Additional Fees for Returns

For all returned items, a restocking fee of [X]% may apply. This fee covers the cost of processing and inspecting returns.

By making a purchase at ShopMerchZone, you agree to this Return & Refund Policy. If you have any questions, contact us at [email protected].