At ShopMerchZone, we strive to provide high-quality merchandise that meets your expectations. However, if you are not satisfied with your purchase, please read our Return & Refund Policy carefully before proceeding with a return.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • The return request must be initiated within [X] days from the delivery date.
  • The item must not be a sale item (❗SALE ITEMS ARE NON-REFUNDABLE – NO EXCEPTIONS.)
  • Customized or personalized items cannot be returned or exchanged.
  • Items that are damaged due to misuse, improper handling, or negligence are not eligible for returns.

2. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Us: Email us at shopmerchzone@gmail.com with your order number and reason for the return.
  2. Approval: If your return is approved, we will provide you with the return instructions.
  3. Shipping the Item: You must cover the return shipping costs, and we recommend using a trackable shipping service.

⚠️ Customers are responsible for all return shipping fees. We do not provide prepaid return labels.

3. Refunds

Once we receive and inspect your returned item:

  • If approved, a refund will be issued to your original payment method within [X] business days.
  • Shipping fees are non-refundable.
  • If the item is not in its original condition, a partial refund or no refund may be issued.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at shopmerchzone@gmail.com within [X] days of delivery.

5. Sale Items – ❗NO RETURNS OR REFUNDS

All sale items are FINAL SALE and cannot be returned or refunded. Please double-check your order before completing your purchase.

6. Additional Fees for Returns

For all returned items, a restocking fee of [X]% may apply. This fee covers the cost of processing and inspecting returns.

By making a purchase at ShopMerchZone, you agree to this Return & Refund Policy. If you have any questions, contact us at shopmerchzone@gmail.com.